Service Advisor / Service Executive

Requirement: 9

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Job Description

• Extending courteous reception to customers
• Establish the complaints in the vehicle after a road test
• Provide reasonable time and cost estimates for repairs
• Job allocation to supervisors and monitoring of workflow
• Regular update to customers on the status of job
• Explain the final repair jobs carried out with details of parts repaired or replaced during the activity
• Explain the cost of repairs to clarify the chargeable and free-of-cost jobs carried out
• Ensure the vehicle is delivered to the satisfaction of the customer
• Collect post-service feedback and carry out any corrective measures if Required
• Advanced service booking based on existing workshop load and available Resources
• Educate the customer on do’s & don’ts, general maintenance practices and regular service schedule for the vehicle
• Inform the customer of the ‘value-added services’ available through the workshop